Issue Cases | Customer's Actions | Our Actions |
---|---|---|
Lost & Incorrect Package | Plz contact us asap with the details you have (Order number, tracking number, pictures, etc) and then make a complaint to carrier. | Reship Or Refund to customer asap. |
Incorrect Quantity & Missing Items | Plz contact us asap with the details you have (Order number, tracking number, pictures, etc) and a list of the items you recived in error or missing. | Advance After-sales Processing. |
Incorrect Items | 1.Plz take the pictures of the items you received. | Advance After-sales Processing. |
Dead On Arrival | 1.Plz take the pictures of the items you received. 2.Plz make a short video showing the problem clearly. 3.The Pictures and Video should show Our stamp or QR Code. |
Advance After-sales Processing. |
Functional Defective | 1.Plz take the pictures of the items you received. 2.Plz make a short video showing the problem clearly. 3.The Pictures and Video should show Our stamp or QR Code. |
Advance After-sales Processing. |
Wrong Parts Ordered | 1.Plz return the parts to us and customers bear shipping fee back and forth. 2.Validity Period: Must be submitted within 5 working days after receipt. |
Once the return is received, we will refund the balance to your credit account on our website. |
Note: |
1.If you are unable to provide pictures, videos and other information, you will not be able to enjoy the service of advance after-sales processing. |
Return Address: | Please contact your sales manager. |