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Issue Cases Customer's Actions Our Actions
Lost & Incorrect Package Plz contact us asap with the details you have (Order number, tracking number, pictures, etc) and then make a complaint to carrier. Reship Or Refund to customer asap.
Incorrect Quantity & Missing Items Plz contact us asap with the details you have (Order number, tracking number, pictures, etc) and a list of the items you recived in error or missing. Advance After-sales Processing.
Incorrect Items 1.Plz take the pictures of the items you received. Advance After-sales Processing.
Dead On Arrival 1.Plz take the pictures of the items you received.
2.Plz make a short video showing the problem clearly.
3.The Pictures and Video should show Our stamp or QR Code.
Advance After-sales Processing.
Functional Defective 1.Plz take the pictures of the items you received.
2.Plz make a short video showing the problem clearly.
3.The Pictures and Video should show Our stamp or QR Code.
Advance After-sales Processing.
Wrong Parts Ordered 1.Plz return the parts to us and customers bear shipping fee back and forth.
2.Validity Period: Must be submitted within 5 working days after receipt.
Once the return is received, we will refund the balance to your credit account on our website.
Note:

1.If you are unable to provide pictures, videos and other information, you will not be able to enjoy the service of advance after-sales processing.

2.If you are unable to provide pictures, videos and other information, you can return them within our warranty time. We will prcocess them upon receipt.

3.Bulk returns that have not been tested or randomly tested will not be able to enjoy service of advance after-sales processing.

4.Advance After-sales Processing: Replace in next order or Refund to your credit account on our website.

5.Please keep all the after-sales products that our company has processed for you in advance, our company will let you help us return it when needed within one year, and bear the return shipping cost.

6.If you return the product without notice and permission from our company, our company will not bear the return shipping cost.

7. Once the product is installed and used, our company has the right to refuse to provide advance after-sales processing.

8.Warranty Time:One year.

Return Address:  Please contact your sales manager.  
Shipping Notice FYI: Holiday Schedule(The National Day)-- Sat.:1st,Oct -- Fri.:7th,Oct